Overview
Your customers read chat messages far more than email, yet the verified business version of these apps has strict rules: templates must be approved, free-form replies are limited to a time window, and anyone who unsubscribes must never be messaged again. We handle the company checks and get your templates cleared, then hook it up to your software so order confirmations, despatch notices and reminders to pay are dispatched automatically. When customers reply, the conversation lands in your helpdesk or with a simple bot. You can see delivery and read status for each message in your own database.
What you receive
- Business verification finished and your chat channel account activated
- Drafting and submission of as many as 10 message templates
- Your app's events linked so the correct message sends without manual effort
- Customer replies routed to your helpdesk software or to a simple bot
- Sent, read and failed statuses written back into your database
- Subscriber consent and unsubscribes managed per the channel's rules
- A cost forecast based on the message volume you expect
How it runs
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Step - 01
Verification
We complete business checks and open your account with a messaging provider.
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Step - 02
Templates
Message templates are written for your scenarios and submitted to the platform.
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Step - 03
Wiring
Your app's events trigger messages, and status updates flow back to you.
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Step - 04
Rollout
We trial with a small group of customers before switching on for everyone.
Timeline: 15 working days, counted from the day we receive what we need from you.
Is it a fit?
A good match for
- Online stores whose shipping emails sit unopened
- Clinics, salons and services calling people to confirm bookings
- Businesses paying for SMS that lands late or gets ignored
What we need from you
- A registered business with the documents the platform requests
- A mobile number that is not yet linked to the personal version of the app
- The events in your system that ought to trigger customer messages
Why it helps
- Customers actually read your updates, and you can confirm delivery
- Support chats land in a team inbox, not on one staff member's phone
- Templates drafted to meet the platform's published policy
Questions
It often takes around a week when your documents are complete. The platform decides the timing, but we prepare the submission carefully to avoid common reasons for rejection.
Yes. The platform bills per conversation and its rates change. Our cost forecast estimates those charges for your expected volume so you can budget before launch.
Sometimes, if it can pass voice verification. We check whether it is feasible before starting, and suggest a new number if not.