?Questions and answers
Buying from Cartzuno, explained.
Plain answers about services, fees, checkout, briefs, handover and your data, sorted by topic. Can’t see your question? Just ask us.
- Questions
- 24
- Sections
- 6
- Pricing
- Includes GST
- Payment
- By UPI
Services & scope
A service is a clearly bounded piece of technology work, such as security testing, a retrieval assistant or a CI/CD pipeline. Its page publishes the scope, deliverables, timeline and fee up front. It is a one-off purchase: unless that page states otherwise, you are not signing up to a retainer or any minimum term.
Every service page sets out the deliverables, how the work runs, the usual timeline, the kind of team it is meant for and what we will need from you. Treat anything missing from that page as excluded, and check with us before placing the order.
Yes — get in touch before you pay and explain your requirements. We will tell you whether they sit within the published scope, recommend a service that matches better, or set out the extra work involved.
Every extra unit is a repeat of the same scope, such as another environment, another system or a further batch of work. Adding units never stretches one service past what its page covers.
Try the Expert Guidance practice. Its short services (from ₹100) have an engineer look at your circumstances and send you a written recommendation. Alternatively, tell us about the problem and we will suggest where to go next.
Prices & paying
It is. All prices on the site already include GST, so what you see on a service page is what you are charged at checkout.
Payment is by UPI. At checkout you are taken to a secure page run by our payment gateway, where you can pay with whichever UPI app you prefer. Your UPI PIN and bank login details are never visible to us, and we do not keep them.
A set price for a clearly defined scope means you can weigh up options and secure sign-off straight away, with no proposal to wait for. Every customer pays the same for the same service.
The gateway can take a little time to confirm a payment to us. If the status has not changed, please get in touch and include your order number and UPI transaction reference; we will then match the payment against the gateway’s records.
Accounts & checking out
Not at all. Guest checkout is available — just give us your billing and contact information as you check out. With an account, though, every order sits in a single dashboard and you can send project briefs from it.
It can. Add every service you want to your selection, then pay in a single checkout. We still plan and carry out each one against its own published scope.
Go to the password reset page and we will send a link to the email address linked to your account, letting you choose a new password.
Briefs, tracking & handover
We send you an order confirmation, and if you have an account the order also shows up in your dashboard. On the order page you can submit a project brief covering your goals, any constraints and the access we need, so the work can be scheduled.
After signing in, open the relevant order in your dashboard and fill in the brief section. The brief is stored with that order, giving the people doing the work everything they need to know.
Yes. If you are signed in, the dashboard shows where things stand. Without signing in, anyone can use the order tracking page by entering the order number together with the checkout email address.
Everything is handed over remotely; there is nothing to ship. Deliverables go into tools, repositories and cloud accounts under your control, along with the handover material described on the service page. Full terms are in the delivery & handover policy.
The timeline is stated on each service page. Our delivery policy covers when the clock starts and what may put it on hold — for instance, waiting on access or information from you.
Cancelling & refunds
Yes. The amount you get back depends on how much of the work is done at the point you cancel. Each stage, and the refund that applies to it, is listed in our refunds & cancellation policy.
Please get in touch, giving your order number and why you are requesting a refund. Our refund policy describes how we review each request and the time every step takes.
We refund to the payment method you originally used. How soon you see it credited is partly down to your bank or UPI app provider.
Security, data & help
Our Terms of Service explain who owns the deliverables. Where we can, we create repositories, cloud accounts and licences in your organisation’s own name.
Only what the service actually requires. We suggest granting it through single sign-on and accounts you own, where possible, so you can see who has access and remove it whenever you choose.
We use what you share with us to handle orders, carry out services and answer enquiries. What we collect, the reasons, how long it is kept and how you can use your rights are all covered in the Privacy Policy.
Please raise it with us first, so we have the chance to put it right. If that does not settle things, the grievance redressal page gives the Grievance Officer’s contact details and explains the procedure.
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Let us know what you are working on or what you would like to find out, or write to info@cartzuno.net.